Speed (1994) - The Need for Speed (Alertbox March 1997)
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... The Need for Speed. Every Web usability study I have conducted since 1994 has shown the same thing: users beg us to speed up page downloads. ...
1. "The figure shows the distribution of the speeds with which users have connected to the Internet according to the last six Georgia Tech Web user surveys."
2. "Even worse, the proportion of users connecting at high bandwidths T1 or better is going down, even though the Web requires at least T1 speed to work well."
3. "is increasing somewhat, but the truth is that midband speeds are insufficient for decent Web response times."
4. "Considering these fundamental facts in both human factors and computer networking, there is only one conclusion webpages have to be designed with speed in mind."
5. "In fact, speed must be the overriding design criterion."