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'For Them Admin'
Forum Admin
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Posts: 658
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| Posted: May 11, 2008 5:25 p.m. - Subject: |
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If it were only that black and white in the real world Brjo. But it’s not.
I see your point, however pretty much all businesses in food service give away "free samples" especially to children as they are the button to the money, the parents. If Junior says he wants to go to Tim Horton’s for a snack, or he’ll pitch a fit you can bet mom will give it serious consideration rather than spend the same money at another franchise that doesn’t fit Junior’s list of destinations.
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Power Egg
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Egg Points: 5347
Posts: 2768
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| Posted: May 11, 2008 5:33 p.m. - Subject: |
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I know, at my work (second largest food retailer in Canada) we will do anything for customers. But if a worker gives out free food, not for samples he will be fired. My manager went over this many times when I was hired and made specific points. Even when someone is eating something and still shopping we are told to tell them to stop because we can’t tell how much they have ate. We have samples throughout the store for hungry customers. Now I know that coffee shops can’t have sample booths but I think if management clearly states that you can’t give away food, you cant give away food
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'The Overlord'
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Member Lvl: 75
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| Posted: May 11, 2008 5:45 p.m. - Subject: |
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I would give food away to a homeless person and I don’t give two shits if they call it stealing. Is it ethical to know someone is starving but refuse to give them food? That is stealing as well according to your definition but I think not giving a starving person food is a much bigger crime.
It was fifteen lousy cents worth of food given to a screaming kid when the parent probably just spent $10 or more. Firing the worker for that is called "penny wise and pound foolish". Because that worker spared the lousy fifteen cents the parent will probably choose that chain of restaurants again in the future over a similar chain. Casinos here have figured out that by giving away trivial items they can fleece their customers out of literally billions of dollars.
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Normal Egg
Member Lvl: 9
Egg Points: 43899
Posts: 1213
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| Posted: May 11, 2008 5:50 p.m. - Subject: |
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Quote: Did you just read this or have you heard earlier
I heard about it the day after it happened.
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 11, 2008 5:54 p.m. - Subject: |
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Quote: I would give food away to a homeless person and I don’t give two shits if they call it stealing.
I know that, if management says give away the odd timbit and someone gives away 10 a day, I see nothing wrong. I see something wrong when a manager specifically says do not give away food.
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'The Overlord'
Egg Moderator
Member Lvl: 75
Egg Points: 1540744
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| Posted: May 11, 2008 5:55 p.m. - Subject: |
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I sample the grapes and strawberries at the grocery store. I also spend at least $5000 per year between groceries and fuel at said store. If anyone ever told me to stop sampling the produce, my $5,000 would hike on over to another store.
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 11, 2008 6:02 p.m. - Subject: |
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We have to, management has our jobs on the line but I am pretty sure know one does anything. I just allow them to eat or just look at them. Just wondering, what grocery store do you shop at.
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'The Overlord'
Egg Moderator
Member Lvl: 75
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| Posted: May 11, 2008 6:04 p.m. - Subject: |
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Safeway. Btw, even though our views are different, I see your point. The line is the line. I consider this to be a win thread. One that gets people talking. We need more threads like this.
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 11, 2008 6:08 p.m. - Subject: |
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Gimp this is a good representative of your view which makes perfect sense.
From Kung Fu
Young KCC: Yes, Master. What is my duty to the law?
Kahn: You must assist the law. To serve justice.
Young KCC: I have seen a law broken. Would I serve justice if I let it go unpunished?
Kahn: What is the purpose of the law?
Young KCC: Discipline.
Kahn: And who is served by this discipline?
Young KCC: Each one who obeys the law.
Kahn: Then to break a law of self-discipline denies justice only to oneself.
Young KCC: Is it the same of all laws
Kahn: Consider. If you break, do you deny justice only to yourself?
CONTINUED
Young Student: You saw me take the plum?
Young KCC: Two times now.
Young Student: And you said nothing?
Young KCC: I said nothing.
Young Student: My young friend is almost strong enough to fly away.
Young KCC: You broke the master’s law.
Young Student: I thought the fruit of a love tree would be better for my little friend. Was I wrong to break the law?
CONTINUED
Young Student: I have broken the law master. I ask forgiveness.
Young KCC: As do I.
Kahn: Why did you not come and tell me of your injured dove?
Young Student: I’ve broken your law master, and you told me ‘do not break.’
Kahn: Then the wrong that was done was to yourself. Young Caine, when you observed Yet-San take the plums, you assumed they were for himself?
Young KCC: I did Master.
Kahn: Then the wrong you did was to Yet-San.
Young KCC: And to you, Master. By not telling you.
Kahn: And I have done a greater wrong to you both.
Young KCC: How?
Kahn: By leading you to attend only to the letter of the law. And not respect its meaning. I bow to you both
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Master Egg
Member Lvl: 43
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| Posted: May 11, 2008 8:26 p.m. - Subject: |
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Every place I’ve ever worked at has customer service as the top priority.
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Normal Egg
Member Lvl: 8
Egg Points: 1043
Posts: 1312
AIM
BLOCKED, EXPIRES Oct 24, 2008
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| Posted: May 11, 2008 8:36 p.m. - Subject: |
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To comment on Filthysanchez replay: its because they don’t want to get sued or bad a bad review or no one will come to that place.
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 12, 2008 3:58 a.m. - Subject: |
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Damn straight, if she didn’t bring it to the news, she would still be fired
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Normal Egg
Member Lvl: 8
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| Posted: May 12, 2008 10:01 a.m. - Subject: |
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I have been working for Timmies for a few years now at two diffrent locations.
Each one yes is a timmies but each one is owned by someone else.
There are certain rules that each timmies has to follow.
However there are rules that each timmies can ignore bend or just not have.
and each timmies has their own set of rules.
For example my last timmies RCMP ate free.
This one they pay.
Last timmies you could give out free timmbits to children as long as you got thier parents permission.
this timmies. I do it anyway.
last timmies Customers are always right.
this timmies Customers are always right.
however customer service doesn’t matter what company you work for is number one.
I will give out a free timbit to a kid as long as i have the parents permission,
I don’t give a flying fuck what my boss has to say about it. that 15 cent timbit will be so welcomed by the parent that, that said parent will come back and spend more the 15 cents becuase of the great customer service.
What we have here in the media is a case of "black hat syndrom"
Now that is a saying for someone who gets power and lets it go to thier head.
With the old school uniforms at timmies everyone dressed the same exept for the "shift leaders" who wore a black hat not a tan one like everyone else.
when someone got promoted they got the black hat as well as the power of shift leader.
99% of the time when they got the black hat the power went to thier head and changing them, thus the saying "black hat syndrom"
which you see it true, with the story that is currently in the media,
I bet you any amount of money if the person who say this lady give the timmbit to the child was not in managment, none of this would have happend,
thus another case of "black hat syndrom"
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 12, 2008 5:50 p.m. - Subject: |
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You never know, if you are saying TH are different it is reasonable to assume that they were strictly told not to steal. The worker who was fired blamed it on a previous incident where she called her manager out.
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Normal Egg
Member Lvl: 8
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| Posted: May 12, 2008 6:06 p.m. - Subject: |
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rofl... im sure shes going to hell for giving a child a timbit, firing her over that is just ridiculous... if you cant see that you’re a moron.
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 12, 2008 6:09 p.m. - Subject: |
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You can see that your an asshole. I was suggesting that they could say that they were not allowing free and they specifically stated that the giveaway of free food would result in charges. Church People eat up sinners like no other
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Power Egg
Member Lvl: 18
Egg Points: 84577
Posts: 2287
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| Posted: May 12, 2008 6:46 p.m. - Subject: |
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Testing, testing, one, two...
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Power Egg
Member Lvl: 10
Egg Points: 5347
Posts: 2768
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| Posted: May 12, 2008 6:54 p.m. - Subject: |
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Bring Back Howard
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Power Egg
Member Lvl: 18
Egg Points: 84577
Posts: 2287
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| Posted: May 12, 2008 6:57 p.m. - Subject: |
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I’m still logged in. Test successful!
Anyway, everyone got it right. Store level management personnel are not hired to think. Their jobs, salaries, bonuses, etc., are based on their ability to follow instructions, and for cutting costs. They are certainly not paid to speak on the company’s behalf; questions from reporters are always sent higher up the chain without comment. If that were you, your job would always be secure as long as you follow the protocol in the operations manual. Every fast food manager I had would, when transferred to a new location, immediately rearrange the dry storage area. That is the one store operation that isn’t spelled out specifically in the operations manual, and I suppose they felt they were making a mark on the company.
As for cutting costs, they do this by minimizing work hours for employees, sometimes to the point of cheating them out of hours they worked. Then, there’s food costs. They like to minimize this by not throwing anything away, sometimes to the point of serving old food that should have been discarded to customers. That particular Tim Horton’s employee was probably a pain in the ass, and giving away food, even a little morsel, gave the managment just the excuse they needed to fire him.
Higher management, though, has to think about bad publicity and its impact on goodwill with the public and therefore future sales, so they overrode the store manager’s decision to fire that employee. This wouldn’t have happened if the press didn’t publicize the case. The store level manager will not be reprimanded, after all, he was just following protocol.
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Normal Egg
Member Lvl: 4
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Posts: 113
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| Posted: May 12, 2008 7:21 p.m. - Subject: |
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Gimp there’s a few things wrong with your logic. Just a few, other than that you have good points.
If I saw a homeless person and management said I was NOT to give away food I would ask management if this one time was ok, for humanitarian sakes. If management said "no" you know what I would do? I would pay for the meal myself and THEN give it to the hobo. It’s easy to be loose with other people’s money, but if you really felt bad then you should spend the cash yourself.
As for you sampling grapes, that’s kind of different. That is you, as a customer, taking the produce, and I doubt anyone will loose their job if they tell you not to and you keep doing it. In this, the actual employee gave away the food.
Shit, I’m all for giving stuff to kids to help the parent out (with the parent’s permission). I give kids quarters from the tip jar to get gum balls and the small toys in the machines because I know that if the kid is happy then the parent is happy and more likely to A.) come back and B.) leave a big fat tip. However, if management decided that what I did was inappropriate and told me I was fired because that’s stealing, then oh well, I’ll go get a new job.
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